Shipping & Returns
We want your Starbloom order to arrive safely and for your shopping experience to feel as smooth as possible. Because some products are fulfilled by different suppliers, shipping and return details can vary slightly by item.
Processing Times
Most orders require a short processing period before shipment. Processing times may vary depending on the product, supplier, availability, and order volume. During holidays, launches, or high-volume periods, processing may take a little longer.
Shipping Times
Shipping times vary by product, destination, carrier, and supplier. Any delivery estimates shown at checkout or on product pages are estimates and are not guaranteed.
Split Shipments
If your order contains multiple items, they may be fulfilled by different suppliers and may arrive in separate packages. You may receive more than one tracking number for the same order.
Tracking Your Order
When tracking information becomes available, it will be sent to the email address used at checkout. Please allow time for the carrier to update tracking after a shipping label has been created.
Delayed Tracking
Tracking updates can occasionally take several business days to appear. Delays may also occur during holidays, severe weather, carrier disruptions, or other high-volume periods.
Delivered but Missing Packages
If tracking shows that your package was delivered but you cannot locate it, please first check your mailbox, parcel locker, front porch, building office, front desk, and with other household members or neighbors when appropriate. Carriers may sometimes mark packages as delivered before the package physically arrives.
If the package still cannot be located after a reasonable period, please contact the carrier directly and then contact Starbloom if additional assistance is needed.
Shipping Address Changes
Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee address changes once an order has entered processing or shipped.
Starbloom is not responsible for delays or delivery issues caused by an incorrect or incomplete address entered at checkout.
Order Changes and Cancellations
Orders may begin processing quickly. If you need to request a cancellation or change, please contact us as soon as possible.
Cancellations, address changes, product changes, size changes, color changes, and variant changes are not guaranteed once processing has begun.
Returns
If you would like to request a return, please contact Starbloom before sending the item back. Return eligibility may depend on the product, reason for return, item condition, and supplier requirements.
Do not send a return without receiving return instructions first.
Returned items may need to be unused, unworn, unwashed, and in their original condition and packaging when applicable.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, personalization, or digital-delivery reasons. This may include certain beauty products, intimate apparel, personalized products, digital downloads, or other items where returns are not appropriate.
Any item-specific return restrictions should also be reviewed before purchase.
Digital Products
Due to the nature of digital products, digital purchases are generally non-returnable and non-refundable after delivery or download, except where required by law or when there is a verified issue with the file.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Include:
- Your order number
- A brief description of the issue
- Clear photos of the product
- Photos of the packaging when applicable
Providing this information helps us review your request more quickly.
Refunds
Approved refunds will be issued according to the original payment method whenever possible. Processing times after a refund is issued may vary depending on your bank or payment provider.
Original shipping charges may be non-refundable unless the return is due to an error with the order or otherwise required by law.
Exchanges
Exchange availability may vary by product. Please contact us before returning anything so we can review your request and provide the correct instructions.
Out-of-Stock Items
Inventory can occasionally change before an order is fully processed. If an ordered item becomes unavailable, Starbloom will contact you with the available options.
International Orders
If international shipping is available for your destination, customers may be responsible for customs fees, duties, taxes, or other import charges imposed by their country. These charges are not controlled by Starbloom.
Need Help?
For questions about an order, please use our Contact Us page and include your order number.
Starbloom customer support is provided through written communication. We currently do not offer customer service by phone.
We aim to respond to customer inquiries within 1-2 business days. Response times may be slightly longer during weekends, holidays, launches, or high-volume periods.