Frequently Asked Questions
Welcome to the Starbloom FAQ!
We've gathered answers to our most common questions below to help make your shopping experience as easy as possible.
How long does order processing take?
Processing times may vary depending on the item and supplier. Most orders require a short processing period before shipment. Once your order has shipped, you'll receive tracking information by email when available.
How long does shipping take?
Shipping times vary by product, destination, and supplier. Because Starbloom carries products from multiple suppliers, items from the same order may arrive separately. Estimated delivery times shown at checkout or on product pages are estimates and are not guaranteed.
Will all of my items arrive together?
Not always. Some Starbloom products are fulfilled by different suppliers, so your order may arrive in multiple packages at different times.
How do I track my order?
Once tracking becomes available, you'll receive tracking information by email. Tracking updates may take a little time to appear after shipment.
Why hasn't my tracking updated yet?
Tracking can sometimes take several business days to update after a shipping label is created. Carriers may also experience delays during busy seasons, severe weather, or high- volume periods.
What should I do if my package says delivered but I can't find it?
Please check around your property, mailbox, parcel locker, front desk, or with other household members. Carriers sometimes mark packages as delivered shortly before they physically arrive. If you still cannot locate your package after a reasonable period, please contact the shipping carrier first and then reach out to Starbloom if you need additional assistance.
Can I change my shipping address after ordering?
Please contact us as soon as possible. We cannot guarantee address changes once an order has entered processing or has already shipped. Customers are responsible for entering a complete and accurate shipping address at checkout.
Can I cancel or change my order?
Because orders may begin processing quickly, cancellations or order changes are not guaranteed. Contact us as soon as possible and we'll let you know whether the order can still be adjusted.
What happens if I ordered the wrong size, color, or variant?
Please review all product details and selections carefully before submitting your order. Once an order begins processing, we may not be able to change the selected variant.
What is your return and refund policy?
Return and refund eligibility depends on the condition of the item and the reason for the request. Please review our Shipping & Returns information for full details. Do not return an item without contacting us first, as return instructions may vary by product or supplier.
What if my item arrives damaged, defective, or incorrect?
Please contact us as soon as possible and include your order number, a description of the issue, and clear photos of the item and packaging when applicable. This helps us review the issue more quickly.
What if an item becomes out of stock after I place my order?
Inventory can occasionally change before a supplier processes an order. If an item becomes unavailable, we'll contact you with the available options.
Do you accept exchanges?
Exchange availability may depend on the product. Please contact us before sending anything back so we can review your request.
Are digital products refundable?
Because digital products are delivered electronically, digital purchases are generally non-returnable and non-refundable once delivered or downloaded, except where required by law or if there is a verified problem with the file.
How do I receive my digital purchase?
Digital items will be delivered according to the instructions listed on the product page or through the delivery method provided after checkout.
Why does my product look slightly different from the photo?
Colors may appear slightly different depending on screen settings, lighting, photography, and manufacturing variations. Small differences may occur between products.
Are Starbloom Originals different from other Starbloom products?
Yes. Starbloom Originals feature original Starbloom artwork and designs. Other products in the store may be sourced from selected suppliers that fit the Starbloom aesthetic.
Do you restock sold-out products?
Some products may be restocked, while others may be limited or discontinued. Availability depends on the supplier.
Do you offer phone support?
Starbloom customer service is provided through written communication so we can keep a clear record of each request and provide accurate support. We currently do not offer customer service by phone.
How can I contact Starbloom?
Please use our Contact Us page or email support. Include your order number whenever your question is related to an existing order.
How long does it take to receive a response?
We aim to respond to all customer inquires within 1-2 business days. Response times may be slightly longer during weekends, holidays, launches, or high-volume periods. To help us assist you faster, please include your order number when contacting us about an existing order.