Order Tracking
Track Your Starbloom Order
Once your order ships, tracking information will be sent to the email address used at checkout when tracking is available.
How do I track my order?
Check your shipping confirmation email for your tracking number or tracking link. If your order contains multiple items, you may receive more than one tracking number because some products may ship separately.
Why isn't my tracking updating?
Tracking information may take several business days to update after a shipping label is created. This does not always mean your package is delayed.
Tracking updates can also be affected by:
- Carrier processing times
- Weekends and holidays
- Severe weather
- High-volume shipping periods
- International customs processing
My order has multiple tracking numbers. Is that normal?
Yes. Some Starbloom products are fulfilled by different suppliers, so items from the same order may arrive in separate packages.
My tracking says delivered, but I don't have my package. What should I do?
Please first check your mailbox, front porch, parcel locker, building office, front desk, and with other household members when appropriate.
Carriers may sometimes mark a package as delivered shortly before it physically arrives. If reasonable period, please contact the shipping carrier first.
If you still need assistance afterward, contact Starbloom through our Contact Us page and include your order number.
I haven't received a tracking email yet.
Your order may still be processing. Tracking information is normally sent once the order has shipped and a tracking number becomes available.
Please also check your spam or junk folder.
What if my order appears delayed?
Shipping estimates are not guaranteed and delays can occur due to carries, weather, customs, holidays, or other circumstances outside Starbloom's control.
If your tracking has not updated for an extended period or appears unusually delayed, please contact us with your order number so we can review the situation.
Need more help?
Please use our Contact Us page and include your order number whenever possible.
Starbloom customer support is provided through written communication. We currently do not offer customer service by phone.
We aim to respond within 1-2 business days. Response times may be slightly longer during weekends, holidays, launches, or high-volume periods.